Instances in Which Interactive Avatars Can Be Beneficial

One of the areas in which we are seeing Artificial Intelligence (AI) implemented more and more is through the use of “Chatbots.” These AI bots are able to mimic real customer service agents, providing exceptional service for their organizations across a multitude of industries.

The AI avatar has taken chatbot technology and evolved it to the next level. By being able to upload things like company profiles, product manuals, and service guides, businesses across a litany of industries are able to deploy these avatars to have professional, in-depth conversations that are tailored to their unique business needs.

Customer Service and Support

While AI is having a huge impact on content, it may be having an even bigger effect on customer service and support. It is arguably the most valuable application when it comes to conversational AI today. AI avatars are capable of being launched as information desks, virtual assistants, and kiosks that provide professional, accurate support 24/7. These agents are able to handle a huge volume of inquiries, answering frequently asked questions and moderately complex issues.

Utilizing AI avatars for this purpose frees up human agents to deal with high-value, more emotionally complex issues. Support now has more human-like interactions, allowing customers to have their questions answered without feeling like they are speaking to a machine.

Sales Demos

Conversational AI is redefining lead qualification and sales demos, giving marketing and sales teams a strong advantage. It is now possible to qualify leads by using more targeted questions while also delivering personalized product recommendations and even checkout assist, all of which is available 24 hours per day.

Interactive sales demos are also on the rise, where AI avatars are basically product experts that can provide a guide through features and create the most human-like experience possible. Sales teams are now able to upload product documentation and catalogs in order to create AI avatars that are always available as knowledgeable product experts capable of delivering sales demos in up to 150 languages with zero human involvement.

Human Resources

AI is helping the world of HR all the time by streamlining a number of processes. Those processes once took a substantial amount of time and money to conduct, but have now been made efficient and effective. Whether it be screening candidates and scheduling interviews or providing applicants with greater insight into role expectations, AI is helping to smooth the process from start to finish.

AI avatars are being used for automated video interviews, especially. This helps to deliver a standardized first-round assessment, which helps save recruiters untold hours while also creating a scalable, fair, and engaging experience for candidates. HR teams are also able to upload things like role descriptions, company guidelines, and training materials, all of which allow the avatar to handle onboarding and interviews, among other things.

Medical and Healthcare Assistance

Healthcare is making use of AI avatars more often because it helps improve the patient experience with better engagement and administrative efficiency. Utilizing virtual agents, questions can be answered about medications, symptoms, and appointments while assisting with scheduling and medical adherence.

AI avatars are also able to provide assistance to healthcare providers with administrative tasks, which frees up even more time for patient care. It isn’t a full replacement for medical professionals, but it does help with garnering preliminary information, additional support, and providing an enhanced patient journey from start to finish. All of which helps the business become more effective and efficient.

Changing the Future

Interactive AI avatars are becoming more prevalent each and every day. Businesses of a broader scope are seeing the impact they can have and the kind of value they can deliver daily. Platforms like AI Studios are leading the charge by offering custom avatar creation with more than 1000+ avatars, providing support, and document-based learning for businesses of any size.